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Books and Chapters Published
Books Published
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A book titled “Customer Satisfaction in Banking Industry: A Strategic Perspective”, is published by Global Publishing House, India. ISBN No. : 978-93-81563-236
Chapter Published in Book
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“An Investigation into Internal Customer Satisfaction in Micro Small and Medium Enterprises in Varanasi”, published in the book titled Management of Micro Small and Medium Enterprises in India, Nirmal Publication House, Kurukshetra, Haryana, 2013 ISBN No. 9788192853406.
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